Project Terms

Thank you for your interest in working with me to create your project! I have a few important terms and conditions that will be listed here. Covering such things as a problem with your order, delays, cancellation terms, or other situations that may be encountered. This information below is by no means definitive, since each project and situation is unique. This page may be revised without advance notice. Please check back for any updates.

About working with me

I am an artist living in Washington State. I create fun artistic projects that are considered hand made luxury items. Ordering from me is not like placing an order through a "traditional" online store. I am only one person, and do not work in a studio or with a team. The work I do is not outsourced to other artists, so when you buy a project to me unless it is mentioned otherwise (for example a collaboration) it is of my own patterning and creation. Website updates, answering emails, and creating the projects are all done by myself and your patience is appreciated throughout the commission process.

Artistic Work

Before starting an illustraded, drawn, or painted art project I require a payment in full, which will be needed before I am able to begin work for you. If you have not put any money towards your project, I do not have you scheduled and have not started your project.

• Currency: All currency exchanged is to be in United States Dollars (USD).
• Cancellation: If you elect to cancel your commission with me, it is eligible for a full refund ONLY before I start any work. After I begin, the eligible refund amount is reduced and I will deliver what I have to you (i.e. sketches or inked art) and refund the difference for progress not done for the remaining. If work is complete, it is strictly non-refundable. Payments are a commitment to your transaction with me and act as your reservation for a spot in my queue.
  • If a case where a partial refund is arranged for a partially-completed commission, materials and time spent (at my current hourly rate) will be taken into account. This will be handled on a case-by-case basis.
• Payment Terms: Payment for an illustrated project must be pre-paid in full to start. 
• Delivery or Shipping: The delivered art to you will almost always be delivered digitally, unless we discuss otherwise. Even if the art was completed with real media, other arrangements for physical or mailed delivery will need to be separately discussed. Postage costs are not included in any quoted amount or pricing of the artwork. For small items I usually can provide a decent shipping estimate, but for larger paintings I am unable to provide shipping costs up front, as the actual cost will depend on the size and weight of your project, which will not be known until completion. I am unable to predict these costs in advance. An accurate shipping cost will be assessed once the project is completed and can be boxed and weighed.
  • If your project requires a budget that you specify, potential shipping costs should be allowed on top of your main project budget. The budget is only counted for the project being created only, shipping is not able to be considered in the budget due to the reasons specified above. 
  • International mail may not have reliable tracking once it exits the USA, please consider paying for insurance on your project. I am not responsible for any customs or import costs into foreign countries. These potential costs should also be allowed on top of your main project budget.
• Completion Dates: I use general due dates for scheduling, upon acceptance of your project it is scheduled according to its due date. Its possible an item may not be able to be completed before your due date/early. A rush order fee may be required for projects with short due dates or delivering a project early. If your project requires a deadline, a fee will be paid to guarantee it.
  • A "Deadline" fee for art or illustrations is $20. It is assessed for any project I am creating for you that you require a firm deadline for, or if during the progress of your project you decide it is needed for a deadline, regardless of how long it has been in my queue. Deadlines are considered very specific dates, and the fee is not covered by, or part of, shipping-related costs. If I do not meet your deadline within a range of 3 days, the amount of $20 will be refunded, otherwise it becomes part of the cost for your project with deadline. If you delay payment, or payment complications arise for any reason, the option for a deadline refund is void. If a general due date is unacceptable for your project, you can only be guaranteed a deadline by paying this fee. If you have not paid this fee you do not have a deadline no matter how big or small your art project is.
  • A rush order fee will be assessed on a case-by-case basis, it is a percentage-type fee that does not include the, separate, deadline fee. Be sure to let me know your deadlines so I can properly assess the time frame for your project. 
• Missed Due Dates: I do my best to accomplish projects by general due dates, if I miss a general due date and you no longer want your project, I am happy to provide a partial refund based on the work I have done and deliver what I have to you. If I have to provide a full refund on work started (on a case-by-case basis) and I will keep the project and may re-use the linework or paint over it to recover the loss. Otherwise if you intend to keep the project, the project will be delivered to you as soon as I am able to finish, unfortunately no discount will be offered.
  • If you have paid the deadline fee, $20 will be returned to you only if I miss that deadline past a range of 3 days. Unfortunately no other discount, or shipping refund, will be offered. If you delay payment, or payment complications arise for any reason, the option for a deadline refund is void.
• Timely Communication: I want to make the art you want. I also wish to create and deliver it to you in a timely fashion. If payment has taken place and I do not recieve word on your references or what other details I need, such as what you would like me to illustrate or necessary approval steps during the process. I may choose to return your money so we both keep our payment platform service protections.
  • TThis sort of payment platform service protection tends to last 180 days (just under 6 months). I aim to deliver well under this needed date unless it is a much larger project and then I will take a similar policy with a down paiment as I do for Sewn Projects (outlined below).
  • I will try and work with you on this, and reach out to the communication outlets I have been provided. Especially if something in your life has come up and you still want art from me. This is not a loophole for a client to stop talking and get money returned by default, Please, let's just stay in communication!/li>
  • There might be a rare case where I need to provide you with a refund or a partial refund before this time span is up.. During this time any work done is considered "complete" and work will not take place until re-paid again and communication is re-established. The money will be refunded (in full or partially based on Cancellation conditions outlined above) until we re-start the project,
  • If more than 2 weeks has passed after the date of this sort of refund had to take place, the price, delivery, or slot eligibility is subject to change. So you are only guaranteed your original agreed upon price you pay if you remain in communication. To ensure this does not have to happen.

Thank you for considering me for your project! I hope these sorts of things bring comfort, rapport, trust, and I look forward to working with you!

 

Sewn Work

This section addresses larger projects, such as those that are sewn or crafted. Before starting a project I require either a pre-payment or a down payment, which will be needed before I am able to begin work for you. The down payment is a minimum of $25 or up to 30% of the project's projected cost. I will not start work until a prepayment or down payment is paid. If you have not put any money towards your project, I do not have you scheduled and have not started your project.

• Currency: All currency exchanged is to be in United States Dollars (USD).
• Cancellation: If you elect to cancel your commission with me, any down payment or fees paid are strictly non-refundable. Down payments are a commitment to your transaction with me and act as your reservation for a spot in my queue. Down payments also cover the first few hours of my time, any additional time spent on the project itself, as well as to help cover any subsequent gaps in my schedule as a result of your cancellation.
  • If a case where a partial refund is arranged for a partially-completed commission, materials and time spent (at my current hourly rate) will be taken into account. This will be handled on a case-by-case basis.
• Down Payment: A down payment is typically 30% of the total project cost. The exact cost varies from project to project.
• Payment Terms: The final cost is due upon completion of your project. Payment for a project may be pre-paid in full or made any time prior to completion. 
• Shipping: Postage costs are not included in any quoted amount. I am unable to provide shipping costs up front, as the actual cost will depend on the size and weight of your project, which will not be known until completion. I am unable to predict these costs in advance. An accurate shipping cost will be assessed once the project is completed and can be boxed and weighed.
  • If your project requires a budget that you specify, potential shipping costs should be allowed on top of your main project budget. The budget is only counted for the project being created only, shipping is not able to be considered in the budget due to the reasons specified above. 
  • International mail may not have reliable tracking once it exits the USA, please consider paying for insurance on your project. I am not responsible for any customs or import costs into foreign countries. These potential costs should also be allowed on top of your main project budget.
• Completion Dates: I use general due dates for scheduling, upon acceptance of your project it is scheduled according to its due date. Its possible an item may not be able to be completed before your due date/early. A rush order fee may be required for projects with short due dates or delivering a project early. If your project requires a deadline, a fee will be paid to guarantee it.
  • A "Deadline" fee is $60. It is assessed for any project I am creating for you that you require a firm deadline for, or if during the progress of your project you decide it is needed for a deadline, regardless of how long it has been in my queue. Deadlines are considered very specific dates, and the fee is not covered by, or part of, shipping-related costs. If I do not meet your deadline within a range of 3 days, the amount of $60 will be refunded, otherwise it becomes part of the cost for your project with deadline. If you delay payment, or payment complications arise for any reason, the option for a deadline refund is void. If a general due date is unacceptable for your project, you can only be guaranteed a deadline by paying this fee. If you have not paid this fee you do not have a deadline.
  • A rush order fee will be assessed on a case-by-case basis, it is a percentage-type fee that does not include the, separate, deadline fee. Be sure to let me know your deadlines so I can properly assess the time frame for your project. 
  • I only have a small amount of storage space for WIP and finished projects, upon completion I intend to mail your project as soon as possible. If mailing your item to you needs to be delayed for any reason, let me know. Depending on the size of the item I have completed for you, If it is over a month a storage fee may need to be assessed.
• Missed Due Dates: I do my best to accomplish projects by general due dates, if I miss a general due date and you no longer want your project, the down payment will be kept, and a partial refund of any payments may be offered to you (on a case-by-case basis) and I will keep the project to re-sell at a loss. Otherwise if you intend to keep the project, the project will be delivered to you as soon as I am able to finish, unfortunately no discount will be offered.
  • If you have paid the deadline fee, $60 will be returned to you only if I miss that deadline past a range of 3 days. Unfortunately no other discount, or shipping refund, will be offered. If you delay payment, or payment complications arise for any reason, the option for a deadline refund is void.
• Duct Tape Dummies: If a duct tape dummy is required for your project, please tape up your dummy along the cut lines once you are finished, if you send a cut dummy that I need to tape back together I have a fee of $50 to cover my time. If I am unable to use your duct tape dummy for any reason I will let you know, you may need to create a new one so please be sure to do it correctly
  • There are many tutorials available for creating a duct tape dummy online (I hope to create one soon), but for now I have a tip sheet on what I need in a duct tape dummy that you can view here! 
• Guarantee: I guarantee my work 3 months from the date of delivery. I will cover shipping within the USA (clients outside of the USA we can discuss shipping options or referrals to colleagues who can perform the repairs on my behalf) and repair your project for free if it is something that is my error. Stitching, material failure, popped seam work or anything that is an issue with how the item is made. This also covers items you bought from me from my convention booth at events. 
  • Second hand items are not covered by this guarantee, this applies only to the item and their original owner.
  • I am always learning and striving to improve, so be sure to let me know if anything is off/wrong or not expected with your order, even if you decide not to take advantage of my repair offer via the guarantee. I still want to be able to learn from the experience you had.
  • If it is outside of the 3 month period, or needs repairs as a result of careless wear, neglect, or if it is determined that the item was misused or otherwise not my error, my standard tailoring/refurbishing rates will apply. I am always happy to fix up and refurbish my older pieces of work when required.

Thank you for considering me for your project! I hope to work with you!